FAQs

In 2024, Nikita and I visited our amazing team in China. Although we are always in constant communication with them, discussing our wigs face-to-face was incredible. We were able to refine our wigs even further, including the knotting, making them more beautiful than ever.

The delicate and artistic knotting requires a highly skilled hand, which is reflected in the price of these wigs.

The 2024 stage lace is a bit thicker and more robust than our swiss lace.

The story behind our lace change is actually pretty funny.
This company that makes our swiss lace has experienced a shortage because of a disgruntled ex employee who took the entire company's stock of this lace and has disappeared (seriously, you can't make this stuff up!)
This lace will not be available to the public for the next 2 years, because it is made on ONE machine in ONE factory in Europe. Because of this person's actions the company will have to work overtime on this machine to rebuild the stock and it will be a while before we will have access to it again!

Since hearing this news we have done extensive research and testing and found that the 2024 Stage lace is the closest match. The benefit of this lace is that it is not as expensive, therefore we are able pass the savings on to you!

If you have any more questions about the 2024 stage lace please feel free to get in touch with us and we will see how we can help.

Although we are based in Sydney Australia we do ship internationally using Australia Post.

For Domestic shipping within Australia we have 2 options:

• Parcel post
• Express Post

For international orders you can choose between:

• Standard Shipping
• Express Shipping

For more information on international shipping to your please use this handy tool provided by Australia Post.

We have the option to add transit cover on all orders, so please choose the option that is right for you.

A note on Peru: We have recently had troubles shipping wigs to Peru. Unfortunately, once the order leaves Australia we do not have any control or visibility of the postage. As such, we cannot take any responsibility for orders that do not turn up or take longer than expected. Please get in touch if you have any questions. 

Shipping will be calculated and displayed at checkout based on the total weight of your order and the delivery address.

The fastest way to have a look at how much shipping would be is to add the items you are looking at to your cart, and click through to enter your address information, this will then make the system calculate everything for you.

We understand that as an Australian company, shipping is EXPENSIVE lol. So we have tried to give as many options as possible depending on your budget and the amount of security you want with your order.

Signature on Delivery this is compulsory on all orders and will ensure that your parcel isn't left "In a safe place". Making sure you don't have to stress about it being stolen.

Transit Cover is the next level of security ensuring that if anything happens to your parcel you are covered for the cost of its contents.

If you have entered the incorrect address details, please reach out to us as soon as possible. In most cases we are able to update address information for you prior to shipping your order out.

Please be aware that changing the shipping address will sometimes change the shipping costs, we will notify you if that is the case.

This is not an option we advertise as Nikita and I will not always be in the studio to accommodate this. However if you are based in Sydney and are in desperate need of a wig reach out to Nikita through the info@wigsbyvanity.com email address and we will see what we can do.

We will always do everything within our power to keep your parcels safe because we want you to look and feel FABULOUS, but it's important that you choose the shipping options that will cover you the best.

Having a parcel lost in transit is one of the worst things that can happen, but the unfortunate truth is that once it leaves out hands we have no control over the actual shipping process.

In order to mitigate as much risk as possible we recommend selecting transit cover to ensure you are covered for the full cost of your order. Orders that are shipped without transit cover are only eligible for a refund on the shipping cost of the order.

If you feel like your parcel has been lost in transit please contact us so we can raise an investigation with Australia Post. These investigations can take up to 20-30 business days so please be patient with us as we investigate this for you.
Depending on the outcome we will arrange a solution depending on the shipping options you have chosen.

If a parcel is stolen after delivery; we cannot be held liable at all. So it is super important that you choose the correct shipping option for you.

All of our prices are in USD. This is to ensure we can keep the prices consistent across the board.

If you’d like to find out more about the exchange rate, it’s super easy to type in your local currency vs USD into google.

Due to ongoing issues with fraud we now have a zero tolerance policy for cases marked by our system as "possible fraud".
If your order is marked by our system as "possible fraud" we will provide you with a full refund and advise the reasons why our system marked this as fraud.

There are many reasons why our system will flag an order, but here are some helpful tips to avoid this happening:
1. Try not processing payments through a private browser. This can cause important information to be hidden which can cause our system to flag it.
2. Using multiple payment methods or credit cards can also cause an order to be flagged. So try to check your account information and available balance before processing your order.
3. Match up the billing address on your order to the billing address of your payment method to avoid being flagged.

If you have any questions about this policy please feel free to contact us directly.

This doesn’t usually come up, but we do allow cancellations for change of mind purchases.

If you would like to cancel your order, you need to let us know as soon as possible to make sure it is not sent out.

It is important to note that our payment gateways take a fee on each order at the time of sale. Unfortunately we need to pass this fee on to you. 

If you decide to cancel an order AFTER we have shipped the product we will need to arrange for a return.

We are proud of our customer service and we understand that purchasing items on the internet can be tricky, especially when it comes to something like a wig that needs to suit you. With this in mind, we will accept refunds and exchanges, but only under strict conditions.

The first thing to do is to contact us so we can talk about the situation and find the right solution for you. You need to ensure that you contact us within 48 hours of receiving the wig.

Should a return/exchange be applicable, you will need to adhere to the following:
The wig must be returned in the exact state that we sent it to you. It must be in the original bag, with all its tags. It's quite easy to tell if a wig has been worn.
You will be refunded the amount of the wig less the cost of shipping, and of course need to pay for the wig to be returned.

there is also a gateway fee that is taken as soon as your order is placed that is non refundable. This amount differs depending on the value of products you choose and also the gateway you pay through (shopify pay vs Paypal). We will notify you what this amount is in advance.

If you have any doubts before you make a purchase, please feel free to contact us and we will do our best to help you choose the right wig.

**We do not accept returns or exchanges on sale items**

Our Glam’n’Go and GlamaRiah wigs are designed to be “one size fits most” and will comfortably fit a head circumference of 56.5cm - 62cm.

If your head circumference falls outside of the measurements listed above, reach out to us and we will see how we can help.

The care instructions for your wig are on the back of the swing tag you received, but lets go over the basics:

• Always use a metal brush
• Wash in cold water
• don't brush when wet
• if you have lace on your wig, please PLEASE clean it after every wear...

If you would like to know more check my youtube channel for everything you need to know about styling up glamorous drag wigs!

All our wigs* are heat safe up to 180degrees Celcius, so technically yes you can.

HOWEVER, using a wet heat like steam is always going to give you a better finish.

*made after 2018

At this stage we are not taking on any custom styling requests.

I haven spent many hours filming tutorials so you can teach yourself though! why don't you jump over to youtube and have a look at them.

Yes, it is absolutely normal. When the weft is sewn some hair will naturally be slightly looser, and this is the hair that will shed. Our wigs are made with this in mind, so when the hair sheds you will still be left with a full thick glamorous wig. It should only shed the first one or two brushes, but if it continues to shed excess amounts, please do let us know so we can look into the situation. 

Drag will absolutely always be a major passion of mine. So yes.

If you want more information about where I am performing next it's always easiest to find me on instagram.

It depends? Can you AFFORD me? lol

If you'd like to find out if I'm available for a show, a meet and greet, an appearance best to get in touch with us and ask REALLY REALLY nicely... haha