FAQs

Although we are based in Sydney Australia we do ship internationally using Australia Post.

For Domestic shipping within Australia we have 2 options:

• Parcel post
• Express Post

For international orders you can choose between:

• Standard Shipping
• Express Shipping

For more information on international shipping to your please use this handy tool provided by Australia Post.

We have the option for signature on delivery for all orders, so please choose the option that is right for you.

A note on Peru: We have recently had troubles shipping wigs to Peru. Unfortunately, once the order leaves Australia we do not have any control or visibility of the postage. As such, we cannot take any responsibility for orders that do not turn up or take longer than expected. Please get in touch if you have any questions. 

Shipping will be calculated and displayed at checkout based on the total weight of your order and the delivery address.

The fastest way to find out how much shipping will be is to add something to your cart and fill out your address details.

If you have entered the incorrect address details, please reach out to us as soon as possible. In most cases we are able to update address information for you prior to shipping your order out.

Please be aware that changing the shipping address will sometimes change the shipping costs, we will notify you if that is the case.

This is not an option we advertise as Nikita and I will not always be in the studio to accommodate this. However if you are based in Sydney and are in desperate need of a wig reach out to Nikita through the info@wigsbyvanity.com email address and we will see what we can do.

All of our prices are in USD. This is to ensure we can keep the prices consistent across the board.

If you’d like to find out more about the exchange rate, it’s super easy to type in your local currency vs USD into google.

This doesn’t usually come up, but we do allow cancellations for change of mind purchases.

If you would like to cancel your order, you need to let us know as soon as possible to make sure it is not sent out.

Even though we are kind enough to do this, our payment gateways are not, and there is a $10 fee that is non refundable - unfortunately we need to pass this fee on to you. 

If you decide to cancel an order AFTER we have shipped the product we will need to arrange for a return.

We are proud of our customer service and we understand that purchasing items on the internet can be tricky, especially when it comes to something like a wig that needs to suit you. With this in mind, we will accept refunds and exchanges, but only under strict conditions.

The first thing to do is to contact us so we can talk about the situation and find the right solution for you. You need to ensure that you contact us within 48 hours of receiving the wig.

Should a return/exchange be applicable, you will need to adhere to the following:
The wig must be returned in the exact state that we sent it to you. It must be in the original bag, with all its tags. It's quite easy to tell if a wig has been worn.
You will be refunded the amount of the wig less the cost of shipping and of course need to pay for the wig to be returned.
There is also a $10 payment gateway fee on every order placed in the store, unfortunatley this is also non refundable.

If you have any doubts before you make a purchase, please feel free to contact us and we will do our best to help you choose the right wig.

**We do not accept returns or exchanges on sale items**

Our Glam’n’Go and GlamaRiah wigs are designed to be “one size fits most” and will comfortably fit a head circumference of 56.5cm - 62cm.

If your head circumference falls outside of the measurements listed above, reach out to us and we will see how we can help.

The care instructions for your wig are on the back of the swing tag you received, but lets go over the basics:

• Always use a metal brush
• Wash in cold water
• don't brush when wet
• if you have lace on your wig, please PLEASE clean it after every wear...

If you would like to know more check my youtube channel for everything you need to know about styling up glamorous drag wigs!

All our wigs* are heat safe up to 180degrees Celcius, so technically yes you can.

HOWEVER, using a wet heat like steam is always going to give you a better finish.

*made after 2018

At this stage we are not taking on any custom styling requests.

I haven spent many hours filming tutorials so you can teach yourself though! why don't you jump over to youtube and have a look at them.

Yes, it is absolutely normal. When the weft is sewn some hair will naturally be slightly looser, and this is the hair that will shed. Our wigs are made with this in mind, so when the hair sheds you will still be left with a full thick glamorous wig. It should only shed the first one or two brushes, but if it continues to shed excess amounts, please do let us know so we can look into the situation. 

Drag will absolutely always be a major passion of mine. So yes.

If you want more information about where I am performing next it's always easiest to find me on instagram.

It depends? can you AFFORD me? lol

If you'd like to find out if I'm available for a show, a meet and greet, an appearance best to get in touch with us and ask REALLY REALLY nicely... haha